Refund & Cancellation Policy

This policy applies to subscriptions to Cadence, a product of Bitwiz ("we", "us", "our"). By subscribing you agree to this policy together with our Terms of Service.

Cancellation

• You may cancel your subscription at any time. When you cancel, your plan is not renewed for the next billing period.
• After cancelling, you keep access to the paid features until the end of the period you have already paid for. Your data remains on your device.
• To cancel, contact us at bitwizbuilds@gmail.com with your account email.

Refunds

• Cadence is a digital subscription service delivered instantly, and payments are non-refundable, including for partially used billing periods and for unused daily-dial capacity.
• We do not provide pro-rated refunds for a cancellation made in the middle of a billing period. You simply retain access until that period ends.

Exceptions

We may, at our sole discretion, issue a refund in cases such as:

• A duplicate charge or a technical billing error on our side.
• A payment made but access was not delivered due to a fault on our side that we are unable to resolve.

If you believe you qualify, email bitwizbuilds@gmail.com within 7 days of the charge, with your account email and payment reference. Approved refunds are returned to the original payment method via our payment provider, typically within 5–10 business days.

Refunds and affiliate commission

If we refund a payment, any affiliate commission earned on that payment is reversed: it is removed from the affiliate's balance and from their lifetime earnings. A chargeback has the same effect. This applies even after the 7-day maturation hold has passed and the commission had become withdrawable, and if the commission was attached to a withdrawal request that had not been paid yet, that request is rejected and the affiliate must request the corrected amount again. The full rules are in the Affiliate programme section of our Terms of Service.

Contact

Bitwiz · bitwizbuilds@gmail.com

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